Answered on: March 16, 2021
Client
We hope to visit Rome in June arriving at teh Airport of Ciampino and would like to rent a car again with you as we were very satisfied with your service last year.
Agent
OK. The website will show what is available and against what rates based on your search criteria. When you make a search I am able to monitor and help or advise to find the best deal.
Client
Maybe I did something wrong but I could not access the month of June on your website.
Agent
OK, I look, one moment. I already see. At the left and right hand side of the month once you press the pick up or drop off date you see a white arrow. Click on it and it will go to the next or previous month. Click on the next link to see a screenshot of it:- URL: [link]
Agent
And click on the link I just sent to you to see results. Only adjust the times by pressing EDIT on the results page by pressing EDIT at the top left hand side, Click on the next link to see a screenshot of it:- URL: [link]
Agent
The rates you see are the best rates available....I just checked among all suppliers at that location
Client
Thank you. I have the information on screen now. I am surprised that prices are so higher than last September?
Agent
Suppliers have limited cars in their fleets because of Covid-19 and the demand is growing now because of possible easier travel.
Client
I understand. Please can you confirm that our payment would be refunded immediately if we had to cancel the car hire before departure date (up to 24 hours before).
Agent
In general it takes 5-10 working days with any supplier. You will receive a full refund (if you cancel 24 hours before pick up).