ECOVIA Rental Car

Answered on: November 26, 2019

Client

I want to rent a car at Milan Airport Bergamo and drop off at Venice Airport but I don't have a credit card is that an issue?

Agent

Do you have a Debit Card? If your name is in embossed letters you are OK

Client

I only have a Debit Card yes, it is Mastercard with my name on it.

Agent

Some suppliers accept Debit Cards. The card must have a Mastercard or VISA logo and your name embossed on the front. It cannot be a pre-paid card. To view if a supplier accepts Debit Cards next to each car photo is a link entitled IMPORTANT INFORMATION, click this link to view conditions. Try a few different suppliers as they do vary.

Client

It has always been accepted at every rental auto company.

Agent

Not all suppliers do accept Debit Card but I can see there are a few suppliers that do accept at your desired location like Avis and Budget for example. But Ecovia does not. You can read this information during the online booking process under IMPORTANT INFORMATION and the look under PAYMENT.

Client

Ok, well I did make the reservation already I hope to don't incurre in any problem?

Agent

Ecovia does not accept Debit Card, this is what is stated in the voucher you received by email from us.

Client

But I also took the premium full cover Insurance, normally when you take that Insurance there is no deposit?

Agent

Not correct. There will always be a deposit, with any supplier. With Ecovia you do need a CREDIT CARD!

Client

OK, so I have to cancel this reservation and make a new one? Will I get my money back which I can use for the new booking?

Agent

Yes! And be sure you make a new booking with another (partner) supplier that does accept DEBIT CARD.

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